Last Updated: January 2026

Dkgam Privacy Policy — Our Commitment to Protecting Your Information

Your privacy at dkgam is our highest priority. On this page, we explain in detail how your personal information is collected, why it is used, and how it is protected.

How We Protect Your Privacy

Key Pillars of dkgam's Data Protection Policy

SSL Encryption

Every transaction and data exchange at dkgam is protected by 256-bit SSL encryption. Your data is never stored in plain text.

No Data Shared with Third Parties

Dkgam never sells your personal information to advertisers or third parties. Your data is used only to provide our services.

Identity Verification Security

All documents uploaded during the KYC process are stored on secure servers. Only authorized personnel can access this information.

Secure Data Storage

Your account information is stored in encrypted databases. We perform regular security checks to identify any risks in advance.

Cookie Management

Dkgam uses only essential cookies. You can manage cookies anytime through your browser settings.

Regular Security Audits

Dkgam's systems are regularly audited by third-party security experts to ensure your information remains secure.

Your Privacy is Our Responsibility: By using the dkgam platform, you consent to this Privacy Policy. We promise your data will never be misused.

01 Introduction

Dkgam (hereinafter referred to as "we", "our", or "the platform") prioritizes your privacy. This Privacy Policy ("Policy") explains how dkgam collects, stores, uses, and protects your personal information.

When you use the dkgam website or mobile app, you are deemed to accept the terms of this Privacy Policy. If you disagree with any part of this Policy, please refrain from using our platform.

This Policy is dkgam's Terms & Conditions must be read together. Both documents collectively govern the legal relationship between us and you.

02 What Information is Collected

Dkgam collects the following types of information. We collect only the information genuinely necessary to provide our services:

Type of Data Example Reason for Collection
Identity Information Full name, date of birth, national ID number For identity verification and KYC completion
Contact Information Email address, mobile number For account communication and security notifications.
Financial Information Mobile banking number, transaction history In processing deposits and withdrawals.
Technical Information IP address, device type, browser For security monitoring and fraud detection
Gaming Activity Game history, betting amounts, win-loss records For responsible gaming oversight and service improvement

03 How We Collect Information

Dkgam collects your information through the following methods:

Directly from you

  • Information you provide when registering an account.
  • Documents uploaded for identity verification.
  • Information provided when contacting our support team.
  • Information shared when participating in promotions or surveys.

Automatically

  • Technical data collected via cookies and log files during platform use.
  • Information about your device and network.
  • Automatic record of gaming activities.

We never collect additional information without your consent. Every piece of information collected has a specific and valid reason.

04 Purpose of Information Use

Dkgam uses your collected information solely for the following purposes:

  • Service Delivery: To manage accounts, process deposits and withdrawals, and ensure gaming services.
  • Identity Verification: To complete the KYC process and prevent fraudulent activities.
  • Security: To ensure account security and detect suspicious activity.
  • Contact: In providing important account updates, security notifications, and support services.
  • Legal Obligations: To comply with applicable laws and regulatory requirements.
  • Service Improvement: To analyze user experience and further improve the platform.
  • Responsible Gaming: By monitoring your gaming activity, we ensure necessary support is available.

If we use your information for any purpose beyond those mentioned above, we will inform you in advance and obtain consent if necessary.

05 Information Sharing Policy

Dkgam never sells your personal information. However, we may share information with third parties in limited circumstances:

  • Payment Processor: To complete deposits and withdrawals, we share only necessary information with mobile banking and e-wallet service providers.
  • Identity Verification Service: To complete the KYC process with authorized verification service providers.
  • Legal Authorities: In response to court orders or valid requests from regulatory authorities.
  • Technology Partner: With technology service providers essential to platform operations, who are contractually bound to comply with our privacy policy.

We have strict data processing agreements in place with all third parties. They may only use your data for the specified purpose and are prohibited from using it for any other reason.

06 Cookies & Tracking Technology

Dkgam uses cookies and similar technologies on our website and app. These help improve your user experience.

Types of cookies we use:

  • Essential Cookies: These are necessary to maintain your login session and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
  • Functionality Cookies: Used to remember your preferred language, theme, and other settings.
  • Analytics Cookies: Used to understand which parts of the platform are most frequently used, so we can continuously improve our services.

You can control or delete cookies anytime through your browser settings. However, disabling essential cookies may affect some services.

07 Data Retention Period

Dkgam retains your information only for as long as necessary. The retention period depends on the type of information and legal requirements:

  • Active account data is retained for as long as the account remains active.
  • Certain information is typically retained for up to 5 years after account closure to fulfill legal obligations.
  • Transaction records are retained in accordance with financial regulatory requirements.
  • Once the retention period expires, data is securely deleted or anonymized.

08 Your Rights

As a user of the dkgam platform, you have the following rights regarding your own data:

Right to Access Information

You can request to know what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You can request deletion of your information if no legal obligation applies.

Right to Restrict Processing

You may request that the use of your data be restricted in certain circumstances.

Data Portability

You can request your information in a standard format.

Right to Object

You may object to the use of your data for specific purposes.

To exercise these rights, contact our support team. We typically respond to your request within 30 days.

09 Children's Privacy

Dkgam strictly prohibits users under 18 from accessing the platform. We do not knowingly collect personal information from minors.

If we are informed that a minor's data has been collected, we will immediately delete that data and close the associated account. If you believe a minor is using dkgam without your permission, please contact us.

10 Policy Updates & Contact

Dkgam may update this Privacy Policy at any time. For significant changes, we will notify you on the platform and send an email to your registered address. Continued use of the platform after changes means you accept the updated Policy.

For any privacy-related questions or complaints, please contact us:

[email protected]

For more details, please FAQ Page View or Responsible Gaming Read the page.

Play safe, enjoy with peace of mind

Your privacy at dkgam is completely secure. Open an account today and enjoy Bangladesh's best online gaming experience.

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